Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Digisept LTD, a company incorporated in Nigeria that operates Drawtab (“Drawtab”, “we”, “us” or “our”). They govern your access to and use of our website, the Drawtab workspace, the Drawtab API, our rendering engine, documentation and related services (the “Service”).

By creating an account, clicking to accept these Terms, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms for it, and “you” refers to that organisation.

• Workspace — a shared space where you and invited members manage templates, pipelines, renders, API keys and billing.
• Your Content — artwork, templates, fonts, files and other material you upload or create in the Service.
• Customer Data — records you send to or make available to Drawtab to render, including data from Connected Services, batch files, webhooks and API requests.
• Output — the images and files the Service generates for you.
• Connected Service — a third-party product you link to Drawtab, such as Google Sheets, Airtable, Eventbrite or Typeform.
• Credits — the units consumed when the Service renders Output.

• You must give accurate, current information when you sign up and keep it up to date.
• You are responsible for keeping your password, sessions and API keys secure, and for all activity under your account and workspace. Tell us immediately at the contact below if you suspect unauthorised access.
• Accounts are personal. Do not share sign-in details — invite teammates to your workspace instead.
• The workspace owner controls the workspace, its members, roles, billing and data, and may add or remove members at any time. Members’ access to a workspace ends when they are removed.
• You are responsible for the actions of the members you invite, and for making sure they follow these Terms.

You can deactivate your account from account settings. You then have 30 days to reactivate it; after that, your account may be permanently deleted. Workspace owners can delete a workspace, which permanently removes its templates, pipelines, renders and other data.

Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business or personal professional purposes.

We continually improve Drawtab and may add, change or remove features. If we remove a feature that is material to paid customers, we will give reasonable advance notice where practical. Features labelled beta, preview or experimental are provided as-is, may change or be withdrawn, and are excluded from any commitments we make.

We aim to keep the Service available and publish its status at status.drawtab.app, but we do not guarantee uninterrupted availability unless we have agreed a service level in a separate written agreement. Planned maintenance and events outside our control may cause interruptions.

Plans

Drawtab offers a free plan and paid subscription plans billed monthly or annually. Plan features, credit allowances and prices are shown on our pricing page and in your workspace billing settings at the time you subscribe.

Credits

• Renders consume Credits at the rates shown in the Service. Credits are deducted when a render is processed, including renders triggered automatically by your pipelines, webhooks or API calls.
• Plan credits are granted for each billing cycle and reset at the start of the next cycle or when you change plans. Unused plan credits do not roll over.
• Top-up credits you purchase do not expire while your workspace remains active. They are forfeited if the workspace is deleted, your account is closed, or we terminate your account for breach of these Terms.
• Promotional or complimentary credits we grant may carry their own conditions and may be withdrawn if they are misused.
• Credits have no cash value, cannot be transferred between workspaces or sold, and are not refundable.
• Plan credits are used before top-up credits. When your balance runs out, renders stop until you add credits or your plan renews.

Payments and billing partners

Payments for subscriptions and credit top-ups are processed through our authorized payment partners, Polar (acting as merchant of record and reseller for certain transactions) and Flutterwave (handling card, bank transfer, and electronic payments). Depending on the payment method selected at checkout, your transaction is processed by the applicable payment partner under their respective checkout terms, and their name or reference (e.g., Polar, Flutterwave, or Digisept LTD) may appear on your billing statements, invoices, or payment receipts.

You agree to provide valid, authorized payment details and authorize our payment partners to process all applicable fees, recurring charges, and relevant sales taxes. You may receive payment confirmations, electronic receipts, recurring billing notifications, or transaction status alerts directly from Polar, Flutterwave, or Drawtab. Prices are quoted in U.S. dollars and exclude applicable taxes, which are calculated and added at checkout where legally required.

Renewal and cancellation

• Subscriptions renew automatically at the end of each billing cycle for the same period, and you authorise us and our payment partners to charge your selected payment method on renewal until you cancel.
• You can cancel at any time from your workspace billing settings. Cancellation takes effect at the end of the current billing cycle, and you keep access to your paid plan until then.
• Upgrades take effect immediately. Downgrades and plan changes apply as described at the time of the change.
• If a payment fails, we or our payment partners may retry it, and we may move the workspace to the free plan or suspend paid features until payment succeeds.

Refunds

Price changes

We may change our prices. We will give you at least 30 days’ notice of any price increase to an existing subscription, and it will take effect from your next renewal. If you do not agree, you can cancel before then.

You keep ownership of Your Content, Customer Data and Output. We claim no ownership rights over them.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display Your Content and Customer Data, and to generate Output, only as needed to provide, secure and support the Service for you, and to comply with law. This licence ends when the content is deleted from the Service, except for residual backup copies deleted in the normal course.

We will not use Your Content or Customer Data to train AI or machine-learning models, or sell it.

Your responsibilities

You confirm that:

• you own or have all the rights, licences and permissions needed for Your Content — including artwork, logos, photos and fonts — and for us to use it as described in these Terms;
• you have a lawful basis under applicable data protection laws, and have given any notices and obtained any consents needed, to collect Customer Data, send it to Drawtab, and deliver Output to the people in your records;
• Your Content, Customer Data and Output do not infringe anyone’s rights or break any law or these Terms.

When we process personal information in Customer Data, we do so as your processor, on your instructions, as described in our Privacy Policy. If you need a signed data processing agreement, contact us.

You are responsible for keeping your own copies of important content. We are not liable for Customer Data or Output that you delete, or that is deleted when you delete a workspace or close your account.

Subject to your rights in the inputs, you may use Output for any lawful purpose. Output depends on the templates and data you provide, and you are responsible for reviewing it before relying on or distributing it — including checking names, dates, QR code destinations and other details.

Rendered images are served from unguessable URLs and can be viewed by anyone who has the link. If you use delivery features, you are the sender of those messages and responsible for complying with anti-spam and electronic communications laws. We may pause delivery if it causes high bounce or complaint rates or harms our sending reputation.

The Service lets you connect third-party products. When you do, you authorise us to access and exchange data with them on your behalf, as described when you connect and in our Privacy Policy.

• Your use of each Connected Service is governed by its own terms and privacy policy, which are between you and that provider.
• We do not control Connected Services and are not responsible for their availability, accuracy, security, or changes to their APIs or policies. Such changes may affect or stop related Drawtab features.
• You can disconnect a Connected Service at any time. Disconnecting stops the related pipelines.

• API keys are secret credentials. Keep them confidential, do not embed them in public or client-side code, and revoke any key you believe is exposed. You are responsible for all usage and credits consumed through your keys.
• Follow our documentation, rate limits and usage limits. Do not attempt to get around them, including by using multiple accounts or keys.
• We may throttle, suspend or revoke API access that threatens the stability or security of the Service, or that breaches these Terms.
• We may change or version the API. We will try to give reasonable notice of breaking changes to generally available endpoints.
• You may build applications on the API for your own customers, but you may not resell or white-label the Service as a standalone rendering service without our written agreement.

You must not use the Service, or allow anyone else to use it, to:

• break any law or regulation, or encourage anyone else to;
• create, store or distribute content that infringes intellectual property or privacy rights, or that you are not authorised to use;
• produce forged, counterfeit or deceptive documents — such as fake certificates, identity documents, tickets, receipts or official notices — or impersonate any person or organisation;
• send spam, unsolicited bulk messages or phishing, or deliver Output to people without a lawful basis;
• create or distribute content that sexually exploits children, promotes violence or terrorism, harasses or threatens others, or is defamatory, hateful or discriminatory;
• process special categories of personal data (such as health, biometric or financial account data) unless you have a lawful basis and appropriate safeguards;
• upload malware, or probe, scan or test the vulnerability of the Service without our written permission;
• interfere with or overload the Service, bypass credit metering, rate limits or security controls, or access other customers’ data;
• copy, reverse engineer, decompile or scrape the Service, except where the law expressly permits it;
• use the Service to build a competing product, or resell, sublicense or share access to it except as these Terms allow.

We may remove content or suspend access that we reasonably believe breaches this section. We may report illegal activity to the appropriate authorities.

The Service — including its software, rendering engine, design, documentation, templates we provide, and the Drawtab name and logos — is owned by Digisept LTD and its licensors and protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

If you send us feedback or suggestions, we may use them freely without any obligation to you.

If you believe content on the Service infringes your copyright or other rights, email hello@drawtab.app with details of the work, where it appears, and your contact information. We will review and act on valid notices.

By you. You may stop using the Service at any time, cancel your subscription, delete your workspace, or deactivate your account.

By us. We may suspend or terminate your access, in whole or in part, if you materially breach these Terms, fail to pay, create a security or legal risk, or if we are required to by law. Where reasonable, we will notify you first and give you a chance to fix the problem. We may also discontinue the Service entirely by giving at least 30 days’ notice, in which case we will refund any prepaid, unused subscription fees for the period after discontinuation.

Effect. When your access ends, your right to use the Service stops, unused credits are forfeited, and we may delete your data after any applicable grace period. Sections that by their nature should survive — including payment obligations, content responsibilities, disclaimers, limitation of liability, indemnity and governing law — continue to apply.

To the maximum extent permitted by law, the Service and all Output are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy. We do not warrant that the Service will be uninterrupted, error-free or secure, that Output will be accurate or meet your requirements, or that Connected Services will remain available.

Some jurisdictions do not allow certain warranties to be excluded, so some of these exclusions may not apply to you.

To the maximum extent permitted by law, neither Digisept LTD nor its directors, employees, affiliates or suppliers will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, data or business opportunity, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.

Our total liability for all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid to us for the Service in the 12 months before the event giving rise to the claim, and (b) one hundred U.S. dollars (US$100).

Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for fraud, or for death or personal injury caused by negligence.

You will defend, indemnify and hold harmless Digisept LTD and its directors, employees and affiliates from any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising from Your Content, Customer Data or Output; your use of the Service or Connected Services; messages delivered on your behalf; or your breach of these Terms or of any law or third-party right. We will notify you of any such claim and allow you to control its defence, provided you do not settle it in a way that imposes obligations on us without our consent.

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law rules.

Before starting formal proceedings, you and we agree to try to resolve any dispute informally. Send a written description of the dispute to hello@drawtab.app, and we will both negotiate in good faith for at least 30 days.

If the dispute is not resolved, the courts of Lagos State, Nigeria will have exclusive jurisdiction, and you and we submit to those courts. Either party may still seek urgent injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

If you are a consumer, nothing in this section takes away any mandatory protection or right to bring proceedings in your home country that you have under the law where you live.

We may update these Terms from time to time. We will update the “Last updated” date above and, for material changes, notify you by email or in the app at least 30 days before they take effect — unless the change is required by law or addresses a security risk, in which case it may take effect sooner. If you continue to use the Service after the changes take effect, you accept the updated Terms. If you do not agree, stop using the Service and cancel your subscription.

• Entire agreement. These Terms, the Privacy Policy and any order or agreement you sign with us are the entire agreement about the Service. If there is a conflict, a signed agreement prevails.
• Assignment. You may not transfer these Terms without our written consent. We may transfer them in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as outages of internet or cloud providers, natural disasters, war, strikes or government action. This does not excuse payment obligations.
• Severability. If any provision is found unenforceable, it will be enforced to the maximum extent possible and the rest of these Terms will remain in effect.
• No waiver. Failing to enforce a provision is not a waiver of our right to do so later.
• Sanctions and export. You confirm you are not subject to sanctions that prohibit you from using the Service, and you will comply with applicable export and sanctions laws.
• Relationship. The parties are independent contractors. Nothing in these Terms creates a partnership, agency or employment relationship.
• Notices. We may send notices to the email address on your account or through the Service. You can send notices to us at hello@drawtab.app.

Questions about these Terms? Contact: